DISC JOCKEY SERVICES - F.A.Q.
We Understand You Do Not Have Time to Read a Book to Find
the Answer to One Question. That's why we've created a Table of
Contents...just for you! Click on the Question to Receive an Answer.
1. How do I reserve your services and "Seal" my Event Date?
Contact one of our friendly customer service representatives via telephone or email to submit your Basic event information. (We will gather more detailed information closer to your event...this allows you to make changes). We will mail you out 2 professionally printed and easy to read "Event Booking Agreements". Sign and return one copy (keep the other for your records) along with a deposit in the amount of $100.00.
Clients are given 2 full weeks from the date they received the event booking
agreement to return one copy with their deposit. After this date, the event
date will no longer be held and the client must contact us to check
availability. There will be no fines or penalties.
Return to the Top
2. When is my balance due and can I make partial payments?
All final balances are due no later than two weeks (14 days) prior to your event date. There is a $10 per day late fee charge. Balances may be paid in one payment or they may be paid in installments without prior arrangements. A detailed receipt with payment history will be provided for every payment received.
Payments are posted within 24 hours. Schools and established businesses are
permitted to pay their balance on the day of the event with proper
authorization from Thompson Entertainment.
Return to the Top
3. What forms of payment do you accept?
We gladly accept Cash, Check (Personal or Business), Money Order,
Visa, Mastercard, Discover, American Express, and PayPal.
Return to the Top
4. How long have you been in business?
Thompson Entertainment has been performing across Ohio since June of 1995 and has served over
900 satisfied customers. For more Background information, please visit the "About Us" section.
Return to the Top
5. Do you offer any type of discounts?
Yes. Discounts are available for the following:
Employee/Family, Military (active or retired), Senior
Discounts, Church Organizations, Non-Profit Organizations, and Assisted Living
Establishments.
Return to the Top
6. When will I meet the entertainer performing my event?
We try our hardest to have you meet with and speak
directly to your assigned entertainer throughout the entire planning
process. Depending on the availability of both the customer and the
entertainer, we may ask that you meet with a company representative who can
also assist you.
Return to the Top
7. How many consultations do you include in the price I'm paying?
The price you pay, is for the actual entertainment you will receive the day of your event. You will never be asked to pay a consultation fee and there is no limit
to the number of consultations. To schedule your consultation please contact one of our customer service representatives.
Return to the Top
8. How many staff members will cover my event?
We typically assign 2 staff members to an event. (1 entertainer, 1 sound crew member). There are some events that don't require a sound crew member to be on hand which will only require an entertainer. Depending on the equipment needed for your event a 2nd sound crew member may be provided at your event to assist your entertainer.
Return to the Top
9. What if the entertainer I want or had assigned to me no longer works for your company come my event, what will you do?
All calls and conversations are logged in our customer database. If you had a entertainer assigned to you, we will re-assign your entertainer and he/she will be required to become familiar with your requests before your event. If you hand picked a specific entertainer you will have the option of a phone interview with one of our other entertainers. If you are still not satisfied, a refund for all balances (excluding deposits) will be refunded to you. Keep in mind that all entertainers hired by Thompson Entertainment undergo extensive training and testing.
Return to the Top
10. Will you come to my home or business to go over the planner?
Yes. Although we do highly recommend you coming to our office, in the event that we need to share audio samples with you, we can make arrangements to discuss your event details at another location, such as your home or place of business. Depending on the distance a small travel fee of $25.00 will be assessed to your account.
Return to the Top
11. What attire will my entertainer wear?
Our entertainers will dress accordingly to your event. For a wedding an emcee will dress formal. For a birthday party, benefit dinner or other event an emcee may dress casual or wear a polo shirt with a certified Thompson Entertainment logo. If you have a request of how your entertainer will dress, please notify us within 24 hours of your event.
Return to the Top
12. Do you provide a wireless microphone for speeches?
Yes. Up to 4 Handheld Wireless Microphones can be
provided that all have excellent range. Corded microphones are always present as a backup.
Return to the Top
13. What format is your music in?
Our
music files are MP3 files that are stored on an external device and
connected to our computerized system with pre-installed software.
Return to the Top
14. What does your music library consist of?
Our music library Includes over 27,000 song titles that covers everything in the 1940's to today's current hits. We often find that we have songs that either are no longer or not yet on store shelves. We can also provide international music for themed events and jazz or instrumental love ballads during dinner and/or cocktail hour.
Return to the Top
15. Do you offer any sound upgrades or extra services?
We believe that providing
you with the best possible sound system in the first place is a requirement.
However, although our sound system includes 2 speakers, A 3rd speaker is
available upon request at little or no cost. Extra services and add-on's are
available by navigating to our Add On section from the Disc Jockey Page.
Return to the Top
16. What is the difference between scented and unscented fog?
Unscented fog has no smell and is just a plain water based fluid that contains no oil. Scented fog is also a plain water based fluid that contains no oil and does not change the color of the fog output. The following scents are available at no additional charge. (Subject to availability). Mountain Breeze, Vanilla, Strawberry, Musk, Rum, Peach, Hemp, Tropical, Apple, Lemon and Blueberry.
Return to the Top
17. I need to make changes to my account, what do I need to do?
Contact one of our representatives. They will assist you in making changes to your information previously submitted. You will never have to sign a new event booking agreement unless you choose to add a new service, not yet added. You can also edit your own information from your the Control Panel in your Event Planner Account.
Return to the Top
18. My event has been cancelled or postponed, now what?
As stated in your event booking agreement the first $100.00 (your deposit) is non-refundable. If you cancel more than 48 hours ( 2 days) prior to your event date, any other balances paid on your account will be refunded to you. If you cancel less than 48 hours prior to your event date, 50% of any other balances paid will be refunded to you. If you choose to postpone your event, a new deposit is not required. All currency paid on your account (including your deposit) will be applied to your new event date and a new event booking agreement will need to be signed and returned to our office.
Return to the Top
19. Can I choose the songs to be played / not played?
Yes. All clients will have access to their own online planning tools where you can create a music request list with our easy to use searchable music library. The music request list covers "Must Play", "Play If Possible", "Do Not Play",
and "Dedications" titles. If you don't find the artist or song you are looking for, there is a "Custom Song" section
where you may manually add the selection to your list.
Return to the Top
20. Can you help with the event planning?
Yes. Our disc jockeys are also Professional Event planners. Included in your planning tools, will be
several Planning Forms (entertainment and non-entertainment related) that
will walk you through the stages of planning your entire event. You can work on these forms from home, work or school using your event ID and save your work for continued progress at any time. You may also choose to have a face to face meeting with your entertainer to complete your planning forms.
Return to the Top
21. Do you charge for the setup or teardown of equipment?
No. You will never be asked to pay for time used to setup and teardown any equipment. We arrive at all events 2-3 hours prior to your desired start time. This allows us time to prepare a presentable setup, test equipment and/or replace bad cables,
bulbs or equipment (if needed).
Return to the Top
22. How far do you travel and how much do you charge?
We go anywhere in the state of Ohio to perform. We can
perform at a residents home, place of business or any other desired venue.
The first 50 miles (from our office, one-way) are free. Anything over 60
miles (one-way) a flat rate travel charge of the following will apply:
61-100 Miles - $100.00
101-199 Miles - $200.00
200+ Miles - $300.00
Return to the Top
23. Are you an "Insured" mobile entertainer?
Yes. It is no surprise that all Professional Disc Jockeys use powerful equipment, therefore most venues may require that your entertainer have and/or show proof of insurance. Our insurance policy covers the following: damage to venue, theft of equipment and also covers any injuries sustained to your guests that could have been prevented from happening. To date, we have had no incidents occur. A copy of our Insurance Certificate is available at no fee by calling 1-888-487-8869.
Return to the Top
24. Can you provide References?
Yes. We believe that providing references are a common request and any Professional Disc Jockey will have references available. References can be obtained by contacting a customer service representative.
We also encourage you to view our "Past Satisfaction Surveys" which are
completed by our customers after their event.
Return to the Top
25.
Are the Entertainer's interactive?
Depends. Many clients have their own idea of a "Party"
or "Celebration". All entertainment provided by our company is designed to
suit your taste for fun. What is your idea of a party or celebration? Let us
know so we can take extra steps to make sure you are a satisfied customer.
Party Props (Limbo Kits, Ymca Hats, Maracas, Tambourines and Inflatables) are available upon request at no additional charge to enhance your event.
Return to the Top
26. Is Thompson Entertainment a bedroom company?
No. We operate daily on a weekly set schedule and we are full-time entertainers. Our office is located just minutes from Downtown Canton and the Pro Football Hall of Fame with easy access to I-77.
Return to the Top
27. What memberships do you hold?
We are currently a member of the Better Business Bureau. Other memberships include: DJ Approved, Wedding Approved,
Global Mobile Entertainers Association and the Canton Regional Chamber of Commerce.
Return to the Top
28. What is the percentage of Tax?
We offer a non-taxable service, therefore no Tax is due. If you are asked to pay tax by any staff member, please contact the Customer Service Manager at Thompson Entertainment. If you were charged sales tax, the tax amount will be refunded to you immediately.
Return to the Top
29. Can I Request the Entertainer to Extend My Contracted Times (Stay Over)?
Yes! We require that all entertainers make contact
with you at least 15 minutes prior to your scheduled end time to allow you
the option of keeping him/her beyond the contracted times. If you decline
the overtime option, your entertainer will provide entertainment until the
last minute. If you decide to purchase overtime your entertainer will
continue to give you the option of overtime until you decline the option. We
want you and your guests to have as much fun as possible.
Return to the Top
30. Do You Offer Any Guarantees or Warranties?
No. While we are fully dedicated to our customers when
it comes to planning their special event, we do not offer any warranties or
guarantees with respect to our Professional Mobile Entertainers.
Return to the Top
31. Can I Pay For Services When the Entertainer Arrives?
Currently the only Clients who may pay for services at the time of their Entertainers Arrival are Schools and Assisted Living Facilities. All other accounts must be paid in full 2 weeks prior to the scheduled Event Date unless other arrangements are made and approved.
Return to the Top
