DJ/MC/KJ/VJ FREQUENTLY ASKED QUESTIONS Click on a Question Below to Go Directly to the Answer How Do I Reserve Your Services and "Seal" My Date? When is my Balance Due and Can I Make Partial Payments? What Forms of Payment Do You Accept? How Long Have You Been in Business? Do You Offer Any Type of Discounts? When Will I Meet the Entertainer Performing My Event? How Many Consultations Do You Include in the Price I'm Paying? How Many Staff Members Will Cover My Event? What If the Entertainer I Want or Had Assigned to Me, No Longer Works for your Company... What Will You Do? Will You Come to My Home or Business to Go Over the Planner? What Attire Will My Entertainer Wear? Do You Provide a Wireless Microphone for Speeches? What Format is Your Music In? What Does Your Music Library Consist Of? Do You Offer Any Sound Upgrades or Extra Services? What is the Difference Between Unscented and Scented Fog? I Need to Make Changes to My Account, What Do I Need to Do? My Event has Been Cancelled and/or Postponed, Now What? Can I Choose the Songs to be Played / Not Played? Can You Help with the Event Planning? Do You Charge for the Setup or Teardown of Equipment? How Far do You Travel, and How Much Do You Charge? Are You an "Insured" Mobile Entertainer? Can You Provide References? Are the Entertainer's Interactive? Is Thompson Entertainment a Bedroom Company? What Memberships Do You Hold? What is the Percentage of Tax? Can I Request the Entertainer to Extend My Event Times (Stay Over)? Do You Offer Any Guarantees or Warranties? Can I Pay For Services When the Entertainer Arrives? When can I come see one of your Entertainers in action? How do I know if you have the songs that I want to request? What will my Entertainer need from me at my Event? I Need a W-9 from You for Payment, Who Do I Contact?   1. How do I reserve your services and "Seal" my Event Date? Contact one of our friendly customer service representatives via telephone or email to submit your Basic event information. (We will gather more detailed information closer to your event...this allows you to make changes). We will mail you out 2 professionally printed and easy to read "Event Booking Agreements". Sign and return one copy (keep the other for your records) along with a deposit in the amount of $100.00. Clients are given 2 full weeks from the date they received the event booking agreement to return one copy with their deposit. After this date, the event date will no longer be held and the client must contact us to check availability. There will be no fines or penalties. Return to the Top 2. When is my balance due and can I make partial payments? All final balances are due no later than two weeks (14 days) prior to your event date. There is a $10 per day late fee. Balances may be paid in one installment or they may be paid in divided installments without prior arrangements needed. A detailed receipt with payment history will be provided for every payment received. Payments are posted within 24 hours. Schools and established businesses are permitted to pay their balance on the day of the event with proper authorization from Thompson Entertainment. Return to the Top 3. What forms of payment do you accept? We welcome Cash, Check (Personal or Business), Money Order, or any ATM, Debit or Credit card displaying a Mastercard, Visa, AmEx or Discover logo. Return to the Top 4. How long have you been in business? Thompson Entertainment has been performing across Ohio since June of 1995 and has served over 1,200 satisfied customers. For more Background information, please visit the "About Us" section. Return to the Top 5. Do you offer any type of discounts? Yes. Discounts are available for the following: Employee/Family, Military (active or retired), Senior Discounts, Church Organizations, Non-Profit Organizations, and Assisted Living Establishments. Return to the Top 6. When will I meet the entertainer performing my event? We try our hardest to have you meet with and speak directly to your assigned entertainer throughout the entire planning process. Depending on the availability of both the customer and the entertainer, we may ask that you meet with a company representative who can also assist you. Return to the Top 7. How many consultations do you include in the price I'm paying? The price you pay, is for the actual entertainment you will receive the day of your event. You will never be asked to pay a consultation fee and there is no limit to the number of consultations. To schedule your consultation please contact one of our customer service representatives. Return to the Top 8. How many staff members will cover my event? We typically assign 2 staff members to an event. (1 entertainer, 1 sound crew member). There are some events that don't require a sound crew member to be on hand which will only require an entertainer. Depending on the equipment needed for your event a 2nd sound crew member may be provided at your event to assist your entertainer. Clients are not charged for additional staff. Return to the Top 9. What if the entertainer I want or had assigned to me no longer works for your company come my event, what will you do? All calls and conversations are logged in our customer database. If you had a entertainer assigned to you, we will re-assign your entertainer and he/she will be required to become familiar with your requests before your event. If you hand picked a specific entertainer you will have the option of a phone interview with one of our other entertainers. If you are still not satisfied, a refund for all balances (excluding deposits) will be refunded to you. Keep in mind that all entertainers hired by Thompson Entertainment undergo extensive training and testing. Return to the Top 10. Will you come to my home or business to go over the planner? Yes. Although we do highly recommend you coming to our office, in the event that we need to share audio samples with you, we can make arrangements to discuss your event details at another location, such as your home or place of business. Depending on the distance a small travel fee of $25.00 will be assessed to your account. Return to the Top 11. What attire will my entertainer wear? Our entertainers will dress accordingly to your event. For a wedding an emcee will dress formal. For a birthday party, benefit dinner or other event an emcee may dress casual or wear a polo shirt with a certified Thompson Entertainment logo. If you have a request of how your entertainer will dress, please notify us within 24 hours of your event. Return to the Top 12. Do you provide a wireless microphone for speeches? Yes. Up to 4 Handheld Wireless Microphones can be provided that all have excellent range. Corded microphones are always present as a backup. We also have clip-on microphones and headset microphones available upon request. Return to the Top 13. What format is your music in? Our music files are MP3 files that are stored on an external device and connected to our computerized system with pre-installed software. Return to the Top 14. What does your music library consist of? Our music library Includes over 30,000 song titles that covers everything in the 1940's to today's current hits. We often find that we have songs that either are no longer or not yet on store shelves. We can also provide international music for themed events and jazz or instrumental love ballads during dinner and/or cocktail hour. Return to the Top 15. Do you offer any sound upgrades or extra services? We believe that providing you with the best possible sound system in the first place is a requirement. However, although our sound system includes 2 speakers, A 3rd speaker is available upon request at little or no cost. Extra services and add-on's are available by navigating to our Add On section from the Disc Jockey Page. Return to the Top 16. What is the difference between scented and unscented fog? Unscented fog has no smell and is just a plain water based fluid that contains no oil. Scented fog is also a plain water based fluid that contains no oil and does not change the color of the fog output. The following scents are available at no additional charge. (Subject to availability). Mountain Breeze, Vanilla, Strawberry, Musk, Rum, Peach, Hemp, Tropical, Apple, Lemon and Blueberry. Return to the Top 17. I need to make changes to my account, what do I need to do? Contact one of our representatives. They will assist you in making changes to your information previously submitted. You will never have to sign a new event booking agreement unless you choose to add a new service, not yet added. You can also edit your own information from your the Control Panel in your Event Planner Account. Return to the Top 18. My event has been cancelled or postponed, now what? As stated in your event booking agreement the first $100.00 (your deposit) is non-refundable. If you cancel more than 48 hours ( 2 days) prior to your event date, any other balances paid on your account will be refunded to you. If you cancel less than 48 hours prior to your event date, 50% of any other balances paid will be refunded to you. If you choose to postpone your event, a new deposit is not required. All currency paid on your account (including your deposit) will be applied to your new event date and a new event booking agreement will need to be signed and returned to our office. Return to the Top 19. Can I choose the songs to be played / not played? Yes. All clients will have access to their own online planning tools where you can create a music request list with our easy to use searchable music library. The music request list covers "Must Play", "Play If Possible", "Do Not Play", and "Dedications" titles. If you don't find the artist or song you are looking for, there is a "Custom Song" section where you may manually add the selection to your list. Return to the Top 20. Can you help with the event planning? Yes. Our disc jockeys are also Professional Event planners. Included in your planning tools, will be several Planning Forms (entertainment and non-entertainment related) that will walk you through the stages of planning your entire event. You can work on these forms from home, work or school using your event ID and save your work for continued progress at any time. You may also choose to have a face to face meeting with your entertainer to complete your planning forms. Return to the Top 21. Do you charge for the setup or teardown of equipment? No. You will never be asked to pay for time used to setup and teardown any equipment. We arrive at all events 2-3 hours prior to your desired start time. This allows us time to prepare a presentable setup, test equipment and/or replace bad cables, bulbs or equipment (if needed). Return to the Top 22. How far do you travel and how much do you charge? We go anywhere in the state of Ohio to perform. We can perform at a residents home, place of business or any other desired venue. The first 60 miles (from our office, one-way) are free. Anything over 60 miles (one-way) a flat rate travel charge of the following will apply: 61-100 Miles - $100.00 101-199 Miles - $200.00 200+ Miles - $300.00 Return to the Top 23. Are you an "Insured" mobile entertainer? Yes. It is no surprise that all Professional Disc Jockeys use powerful equipment, therefore most venues may require that your entertainer have and/or show proof of insurance. Our insurance policy covers the following: damage to venue, theft of equipment and also covers any injuries sustained to your guests that could have been prevented from happening. To date, we have had no incidents occur. A copy of our Insurance Certificate is available at no fee by calling 1-888-487-8869. Return to the Top 24. Can you provide References? Yes. We believe that providing references are a common request and any Professional Disc Jockey will have references available. References can be obtained by contacting a customer service representative. We also encourage you to view our "Past Satisfaction Surveys" which are completed by our customers after their event. by visting the References section of our site. Return to the Top 25. Are the Entertainer's interactive? Depends. Many clients have their own idea of a "Party" or "Celebration". All entertainment provided by our company is designed to suit your taste for fun. What is your idea of a party or celebration? Let us know so we can take extra steps to make sure you are a satisfied customer. Party Props (Limbo Kits, Ymca Hats, Maracas, Tambourines and Inflatables) are available upon request at no additional charge to enhance your event. Return to the Top 26. Is Thompson Entertainment a bedroom company? No. We operate daily on a weekly set schedule and we are full-time entertainers. Our office is located just minutes from Downtown Canton and the Pro Football Hall of Fame with easy access to I-77. Return to the Top 27. What memberships do you hold? We are currently a member of the Canton Regional Chamber of Commerce. Other memberships include: DJ Approved, Wedding Approved, Global Mobile Entertainers Association, 1-800-DJ, WedPlan, GigMasters & many others.  Return to the Top 28. What is the percentage of Tax? We offer a non-taxable service, therefore no Tax is due. If you are asked to pay tax by any staff member, please contact the Customer Service Manager at Thompson Entertainment. If you were charged sales tax, the tax amount will be refunded to you immediately. Return to the Top 29. Can I request the Entertainer to extend my contracted times (stay over)? Yes! We require that all entertainers make contact with you at least 15 minutes prior to your scheduled end time to allow you the option of keeping him/her beyond the contracted times. If you decline the overtime option, your entertainer will provide entertainment until the last minute. If you decide to purchase overtime your entertainer will continue to give you the option of overtime until you decline the option. We want you and your guests to have as much fun as possible. Overtime fees may be paid in the form of check or cash. If a credit/debit card is on file, we may apply any additional charges to your credit/debit card with your permission. If paying your overtime fees with a credit/debit card you may request that your card not be charged for a maximum of 10 days from your original event date without any interest-fees. Thompson Entertainment reserves the right to refuse any client this payment option for reasons such as but not limited to: payment history or trouble processing the card for payment in the past. Return to the Top 30. Do you offer any guarantees or warranties? No. While we are fully dedicated to our customers when it comes to planning their special event, we do not offer any warranties or guarantees with respect to our Professional Mobile Entertainers. Return to the Top     31. Can I pay for services when the Entertainer arrives? Currently the only Clients who may pay for services at the time of their Entertainers Arrival are Schools and Assisted Living Facilities. All other accounts must be paid in full 2 weeks prior to the scheduled Event Date unless other arrangements are made and approved. Return to the Top   32. When can I come see one of your Entertainer's in action? Because every event is so unique in it's own special way and customized to the client, we do not permit those considering using our services to view our performance at another client's event. What you see at one event may differ from what you receive at your event depending on your preferences and ideas. Audio and video samples are available on our Multimedia page. You may also choose to meet with one of our entertainers personally at our office without any obligation. Return to the Top 33. How do I know if you have the songs that I want to request? To find out if we currently have your songs in our music library, navigate to our "Disc Jockey" page and scroll to the bottom to access our Online Music Database. Any songs found in our searchable music database should be considered "songs in-writing", meaning that we have the song. Any songs not "in-writing", Thompson Entertainment will make every effort to acquire any needed songs in time for your event. Return to the Top 34. What will my Entertainer need from me at my Event? All that your entertainer will require is access to the venue at the agreed upon setup time, one 6 or 8-foot table, and one 15 Amp (standard) electrical outlet. Your Entertainer will come with his/her own table cloth/skirt and extension cords. Clients are not required to remain at the venue during the setup of their entertainers equipment. There is never an additional fee for using our own table cloth & skirt. Return to the Top     35. I Need a W-9 from You for Payment, Who Do I Contact? Many businesses will require a W-9 from Thompson Entertainment to request a check from their accountant or bookkeeping department. Because this is a common request, we have W-9 forms available at our office which has been pre-filled with the information you'll need including our EIN/Tax ID number. We are happy to fax, email or mail you a copy of the W-9 form. Simply contact one of our representatives to request that a W-9 form be sent to you for payment. Return to the Top